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Privacy Policy

1. Introduction

1.1 When you browse our store, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

1.2 CONSENT: When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that reason only. If we ask for your personal information for another reason, like marketing, we will either ask you directly for your consent, or provide you with an opportunity to say no.

1.3 Withdrawing your consent: If after you opt-in, you change your mind, you may withdraw your consent for us to contact you for: the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected].

2. Collecting personal information

2.1 We may collect, store and use the following kinds of personal information you input whilst visiting our website:

(a)  Your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths).

(b) Information provided by you when registering with our website (including your email address).

(c)  Information provided to us for the purpose of subscribing to our email newsletter and/or notifications (including your name and email address).

(d)  Information provided when completing your profile on our website (including your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details).

(e) Information contained in or relating to any communications sent to us or sent through our website (including the communication content and meta data associated with the communication).

(f) Information relating to any purchases you make of our products and/or services or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details.

(g) Information that you post on our website for publication on the internet (including your user name, your profile pictures and the content of your posts);

(h)  Information provided to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use.

(i) Any other personal information that you choose to send to us.

2.2 If you wish to disclose the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.

3. Using your personal information

3.1 Your personal information, submitted through our website, will only be used for the purposes specified in this policy or on the relevant pages of the website.

3.2 We may use your personal information to:

(a) Administer our website and business.

(b) Enable the use of services provided on our website.

(c) Tailor our website to better your experience.

(d) Deliver to you the products purchased through our website.

(e) Send statements, invoices and payment reminders to you.

(f) To collect payment from you.

(g) Send you email notifications that you have specifically requested.

(h) Send you non-marketing communications.

(i) Send you our email newsletter, if you have requested it. You can inform us at any time if wish to opt out from receiving the newsletter by emailing [email protected]

(j) Send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology. You can inform us at any time if wish to opt out from receiving the newsletter by emailing [email protected]

(k) Provide third parties with statistical information about our users (third parties will not be able to identify you from that information).

(l) Deal with enquiries and complaints made by or about you relating to our website;

(m) Ensure our website is secure and prevent fraud.

(n) Verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service)

3.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

3.4 Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.

3.5 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party direct marketing.

3.6 All our website financial transactions are handled through our payment services provider, (……….). You can review the provider’s privacy policy at www………..com. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4. Disclosing personal information

4.1 We may disclose your personal information to any of our employees, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2 We may disclose your personal information:

(a) If we are required to do so by law.

(b) In connection with any ongoing or prospective legal proceedings.

(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).

5. International data transfers

5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

5.2 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.   

5.3 You expressly agree to the transfers of personal information described in this Section 5.

6. Security of your personal information

6.1 We take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

6.2 We store all the personal information you provide on secure servers.

6.3 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

6.4 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

7. Retaining personal information

7.1 Section 6 sets out our data retention policies and procedure, which are designed to ensure that we comply with our legal obligations.

7.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary.

7.3 Notwithstanding the other provisions of Section 6, we will retain documents (including electronic documents) containing personal data:

(a) to the extent that we are required to do so by law;

(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).

8. Amendments

8.1 We may update this policy by publishing a new version on our website.

8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

8.3 We may notify you of changes to this policy by email.

9. Your rights

9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a) the payment of a fee (currently fixed at GBP 10); and

(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

9.2 We may withhold personal information that you request to the extent permitted by law.

9.3 You may instruct us at any time not to process your personal information for marketing purposes.

9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10. Third party websites

10.1 Our website includes hyperlinks to, and details of, third party websites.

10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11. Updating information

11.1 Please inform us if your personal information that we hold needs to be corrected or updated.

12. Cookies

12.1 Our website uses cookies.

12.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

12.3 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

12.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12.5 We use both session and persistent cookies on our website.

12.6 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

We use woocommerce_cart_hash/woocommerce_items_in_cart/wp_woocommerce_session on our website to recognise a computer when a user visits the website / track users as they navigate the website / enable the use of a shopping cart on the website / improve the website’s usability / analyse the use of the website / administer the website / prevent fraud and improve the security of the website / personalise the website for each user / target advertisements which may be of particular interest to specific users / [describe purpose(s);

12.7 Most browsers allow you to refuse to accept cookies; for example:

(a) in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

(b) in Firefox (version 24) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

(c) in Chrome (version 29), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

12.8 Blocking all cookies will have a negative impact upon the usability of many websites.

12.9 If you block cookies, you will not be able to use all the features on our website.

12.10 You can delete cookies already stored on your computer; for example:

(a) in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);

(b) in Firefox (version 24), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and

(c) in Chrome (version 29), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.

12.11 Deleting cookies will have a negative impact on the usability of many websites.

13. Our details

13.1 This website is owned and operated by Beliebis UK Ltd

13.2 You can contact us by using our website contact form, by email to [email protected] or to our business address:

Beliebis UK Ltd, 15 Hayes Square, Exeter, Devon, EX5 7AT

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